If you are having trouble logging in, try the steps below in the order listed. Most login issues are resolved by using the correct login method tied to your account.
Logging In with Your Phone Number
All Clipboard accounts are created using a phone number.
- Open the app and enter the phone number used to create your account
- Tap "Log In"
- A 6-digit verification code will be sent to your phone via SMS
- Enter the code to sign in
If you do not receive the code, make sure your phone has a signal and can receive SMS messages, then tap "Resend code."
Logging In with Your Email
If logging in with your phone number does not work, you can use your email instead.
- On the login screen, tap "Use email to log in instead."
- Enter the email associated with your account
- Check your inbox for the login link
- Tap the link to sign in
If you do not see the email, check your Spam, Junk, or Promotions folders.
Troubleshooting Log-In Issues
If you see "Phone Number Already in Use"
This message means there is already a Clipboard account linked to that phone number. Tap "Log In" to sign in to your existing account.
Creating a new account when you already have one is a violation of Clipboard's Terms of Service and may result in account deactivation.
If you have a new phone number
If you recently changed your phone number, do not create a new account. Contact the Support Team to update the phone number on your existing account so your shift history and profile data are preserved.
If you have not logged in for a long time
If your last login was more than a year ago, your account may still be active. Try both your previous phone number and any email address you may have used.
If neither works, contact the Support Team and include your full name along with any phone number or email associated with the account.
If you did not receive your login code or email
For SMS codes: confirm your phone has signal and can receive text messages, then tap "Resend code".
For email links: check your Spam, Junk, or Promotions folders.
Wait a few minutes before trying again.
Still Have Questions?
If you don't receive the login link or have trouble signing in, contact our Support Team by tapping "Account," then "Get Help," then "Contact Support" in the Clipboard app. Include your registered email address when you reach out.